Overview

WhatsApp Labels helps you manage and search WhatsApp Business labels (tags) from the local session cache. You can quickly list all labels or locate chats associated with a specific label, such as VIP Client.

How This Skill Works

The skill runs a Node script located at scripts/labels.js and supports commands like list and chats with a label name. It reads from the local session cache of WhatsApp labels to return the matching labels or chats for display.

When to Use It

• Audit your label taxonomy by listing all existing labels
• Quickly locate conversations that share a specific label, such as VIP Client
• Prioritize support or sales outreach by filtering chats by label
• Verify a label exists before applying automation or routing
• Onboard new agents by exposing current labels and their usage

Quick Start

1. Step 1: List all labels with the labels.js list command: node <skill_dir>/scripts/labels.js list
2. Step 2: Find chats by a label (wrap label with spaces in quotes when using the chats command, e.g., VIP Client)
3. Step 3: Review the results and use them to inform follow-ups or routing

Best Practices

• Keep labels consistent and avoid duplicates
• Use clear, descriptive names for labels
• Refresh the local session cache regularly to reflect changes
• Escape label names with spaces in commands by using quotes when necessary
• Cross-check label data in the WhatsApp Business app to ensure accuracy

Example Use Cases

• Audit labels to understand how teams categorize chats
• Retrieve chats labeled VIP Client to prioritize outreach
• Segment conversations by product or issue label for targeted support
• Confirm a new label exists before automating routing
• Use label-based search to pull up related conversations for a team review

Frequently Asked Questions