change-management
npx machina-cli add skill anthropics/knowledge-work-plugins/change-management --openclawChange Management
Help plan and execute changes that affect people, processes, or technology.
Change Management Framework
1. Assess
- What is changing?
- Who is affected?
- How significant is the change? (Low / Medium / High)
- What resistance should we expect?
2. Plan
- Communication plan (who, what, when, how)
- Training plan (what skills are needed, how to deliver)
- Support plan (help desk, champions, FAQs)
- Timeline with milestones
3. Execute
- Announce and explain the "why"
- Train and support
- Monitor adoption
- Address resistance
4. Sustain
- Measure adoption and effectiveness
- Reinforce new behaviors
- Address lingering issues
- Document lessons learned
Communication Principles
- Explain the why before the what
- Communicate early and often
- Use multiple channels
- Acknowledge what's being lost, not just what's being gained
- Provide a clear path for questions and concerns
Output
Produce a change management plan with communication timeline, stakeholder impact analysis, training plan, and resistance mitigation strategies.
Source
git clone https://github.com/anthropics/knowledge-work-plugins/blob/main/operations/skills/change-management/SKILL.mdView on GitHub Overview
Change management helps plan and execute changes that affect people, processes, or technology. It follows a four-phase framework (Assess, Plan, Execute, Sustain) and emphasizes clear communication and stakeholder engagement to reduce resistance and improve adoption.
How This Skill Works
Begin with Assess to identify who is affected, what is changing, and the change’s significance. Then Plan a comprehensive approach including a communication plan, training plan, and support plan with a timeline. Execute by communicating the why, delivering training and support, monitoring adoption, and addressing resistance. Sustain by measuring adoption, reinforcing new behaviors, and documenting lessons learned.
When to Use It
- Rolling out a new process or technology that changes workflows
- Planning a system or data migration
- Organizational restructuring or role changes affecting people
- Communicating strategic shifts to stakeholders and users
- Implementing training and support to drive adoption
Quick Start
- Step 1: Assess who is affected, what changes are involved, and their significance
- Step 2: Plan communication, training, and support with a clear timeline
- Step 3: Execute by explaining the why, delivering training, and monitoring adoption
Best Practices
- Explain the why before the what and communicate early and often
- Create a multi-channel communication plan with clear ownership
- Involve stakeholders from the start and designate change champions
- Develop training and support plans aligned to required skills
- Measure adoption, reinforce new behaviors, and capture lessons learned
Example Use Cases
- Rolling out a new CRM system with training, FAQs, and a champions network
- Migrating data to a cloud platform with phased milestones and coordinated communications
- Organizational restructuring with a formal change plan and stakeholder analysis
- Introducing a new company-wide policy using the 'why' before the 'what' approach
- Post-change assessment to reinforce gains and document lessons learned
